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Meeting - January 10th 2025

· 5 min read

A productive call with Paragon that should lead us into a design / scoping phase imminently.

Fireflies.AI

Is a new LMS an option we need to put on the table?​

User roles​

  • Employers (ex Sponsors)
  • Students
  • Mentors (Paragon Employee, handle grading)
  • Coaches (Coworkers of students)
  • Admins

Paragon needs Direction, cost, timeline, pros and cons.

New LMS Tab​

Required Training​

  • Level 1
  • Level 2
  • Level 3
  • Level 4
  • Nails and Ears
  • Coach Training / Store Leader Training (Levels 1-3 with stage gates removed)

Required Course Features​

  • Support for access extensions to Levels 1, 2 and 3 for students who don't complete on time
  • Support for timed access
  • Support for bundling or single sale
  • Personalization of course materials for individual courses
  • Co-branding
  • Assign Students to Mentors

Course Content Hierarchy​

  • Course -> Level
    • Lesson -> Module
      • Topic -> Lesson (video, photo, links etc.)

Client Categories​

  • Individual
  • Employer -> Enrolls somebody else
  • Employer Corporate -> Invoice payments + Store activity + Enrollments
  • Franchise/Chain -> purchased at store level, special pricing (discount) applied for franchise agreement

Chain/Franchise and corporate get special pricing. Chain franchise purchases through the site, special pricing is applied.

Physical Products​

Books, equipment

  • UPS Shipping
  • Free Shipping

Reporting​

Annual Reports Weekly Reports for coaches

Student gets mentor's name in welcome letter upon enrollment. They then must select their mentor from a dropdown list. Mentors and Students should be directly assigned.

Messaging​

Toolbar > Messages > New Message > Select Mentor from list of all users Messaging system is used for messaging between students and their coaches (managers) and mentors:

  • Students can message their coaches and mentors.
  • Coaches can message their students and mentors.
  • Mentors can message their students and coaches.
  • Program admin can message all.

New feature: Auto-reminders can be scheduled for upcoming due-dates of time-sensitive milestones

Students aren't required to send messages to their mentor. Mentors send weekly messages.

Notes stored in association with students to keep track of "anomalies"

Practical Test​

Tests are stage-gated. Students can reset test after failure.

Quiz grading: Users should be able to see which questions they got wrong but shouldn't be supplied with the correct answers.

After several failures (ex. 5) the student should be paused on further quiz attempts.

Feedback on submitted images (up to 4) is provided to the student by their assigned mentor. Mentors use a tablet device to markup the photo and send it back to the student.

Grading via video feedback, welcome videos? Student video submissions with timestamped annotations? If we do video stuff we'll archive or delete old videos.

Photo submissions should be retained, even for failed tests, to better track progress/improvement.

Completion and access​

Subscription pausing via contacting support/extensions via purchase

Certificates and graduation pins (physical product, free). Certificates are non-accredited.

User journeys for site redesign​

  • User segmentation by role
    • Employer Page
    • Future Groomer
  • Offer to fill out lead form
  • About paragon, benefits
  • Shop should contain programs and physical products

Currently "enrollment specialist" processes incoming orders, manually sending emails and enrolling students.

Quiz System Frontend​

Fireflies Recording Timestamp

  • Progress meta on courses should display expiration date

Words + quiz Video + quiz

Quizzes: Display answer feedback, user must reach passing score to continue Test: Displays no answer feedback, user must reach passing score to continue ALL MULTIPLE CHOICE QUESTIONS

Time to practice: photo submissions

Demonstration section should be cleaned up as it's "too bulky"

Labeled uploads + description

Uploads are slow "it takes a minute"

Student sees submitted files after upload

Mentors only have access to assignment submissions for their "duplication" ie courses they're assigned to, but the list of assignments not filtered by mentor + student relationships.

Marked up photo communication​

Added through messages?

Mentor SAM Database Tour​

Fireflies Recording Timestamp

  • Progress bar lines represent student assignments: photo submissions and final tracking journal submission.
  • Notes are currently just a single textarea field
  • PDF uploads and listings for failed exams "Learner PDFs"

Onboarding for non-corporate users​

Fireflies Recording Timestamp Every payment is manually tracked:

  1. Go to user account
  2. Set up username and password
  3. Send welcome email based on template with details manually entered
  4. Custom Timeline PDF based on start date -> dates should be displayed in the program instead, calculated based on start date

Mentor Resource Bank​

Sheet of resources to share with students, categorized by Skill and Level Would work better as a resource library implementation.

Reports (currently in Google Sheets)​

  • Time to Complete (manually entered into excel spreadsheet)
  • Survey Totals
  • Enrollments